If your car needs repairs, it can be extremely stressful, especially if you are not sure where to go. You want an auto shop that will get the job done without charging an arm and a leg. Finding a great shop can take some work, but it’s worthwhile to find one you trust so you have a go-to place for repairs or a professional mechanic’s opinion when you need it.
Don’t just take your car to the first place you find—do a little research before and compare your options. This will help you find a shop that offers the best combination of quality repairs and value. Below are some points to keep in mind as you shop around.
1. Ask for recommendations.
The traditional way to find an auto shop is simply to ask friends and family members for recommendations. If someone else has had particularly good experiences at a particular shop, it’s worthwhile to put it on your list. Don’t choose a particular shop because of one recommendation, however—continue to ask around. If multiple people recommend the same shop, that can help you when it comes to narrowing down your search.
2. Search by specialization.
While many auto repair shops are fairly general in their scope, some may specialize in a particular make. It’s also common to find shops that specialize in European or German brands. If you have a less common vehicle, you might want to go with a specialized shop, since you want a mechanic who has experience with your particular make and model. Search by specialization online and see if there is any shop around you that matches your needs. You don’t have to discount a shop just because it doesn’t specialize in your vehicle—especially if you have a Honda, Toyota, or other common make. However, knowing that a mechanic has experience with your particular vehicle can help you feel better about choosing them.
3. Investigate the location.
Convenience is important when it comes to getting vehicle repairs done. If you need to drive a long distance to the auto shop, it will be difficult to drop the vehicle off and retrieve it, especially if the job will take several days. Be sure the shop is convenient enough not to cause additional headaches. Ideally, you’d find a shop with easy transportation options. In addition, if the shop is close, it can be worthwhile to drive by and have a look at it. If the shop is cluttered and dirty, that can tell you a lot about how it’s run. Look for shops that are clean and organized.
4. Ask what parts are used.
You want to make sure your vehicle is repaired with quality parts. Call and ask what parts the shop uses. Some shops rely mainly on used parts to keep their costs down. In this case, ask if there is any process for ensuring the parts are still acceptable and in good working condition. If the shop also uses new parts, ask how they buy them. Sourcing parts from aftermarket vendors can save costs, but may cause issues. If new parts are used, be sure that they are from familiar brands, such as Trico.
It’s also a good idea to learn the different classifications for auto parts:
- OEM (Original Equipment Manufacturer): Parts manufactured by the maker of your vehicle. OEM parts are more expensive than aftermarket parts, but are designed specifically for your car.
- Aftermarket: These parts are made by someone other than the vehicle manufacturer. They may be designed for multiple vehicles, rather than specifically for a certain vehicle make or model. Using aftermarket parts can affect your insurance coverage.
- Remanufactured or reconditioned: Used parts that have been restored to working order.
- Salvage: Used parts taken from another vehicle. Sometimes, this is the only way to get a replacement part.
5. Do a bit of internet stalking.
Nowadays, there are several different review sites online. While you need to be careful how you interpret any one review, looking at multiple reviews will give you a feel for the shop’s customer service. For example, if many people complain that their repairs took twice as long as promised, that is a red flag. Take some time to look through reviews and see how shops compare. Be sure to look at a shop’s profile on more than one site—check Yelp and Google reviews.
6. Call to ask questions.
Calling different shops can give you a lot of information about how the shop operates. If the person you speak with is rude or does not want to answer questions, that shows you the kind of customer service you can expect. Always ask about the shop’s experience with your make and model. You should also ask about licenses and certification. In addition, you may want to ask about the process of getting an estimate and see if there are any types of guarantees or warrantees underlying the work.
7. Ask about the cost.
The cost of repairs can vary dramatically between different shops. Be sure you understand what you’ll be charged before agreeing to any repairs. Getting a written estimate before you take your car in can be helpful. However, even before that point, ask whether the shop does flat fees for its repairs or if it charges by the hour. The hourly rate of labor can also be quite different among shops. A shop that charges more should not be discounted if the quality of work is high and comes with a warranty, but if the price is steep without these benefits, you may want to look elsewhere.